Privacy Policy
Last Updated: 1 July 2026
Welcome to MedGrowthEngine.ai (“Company”, “we”, “our”, or “us”).
MedGrowthEngine.ai is a healthcare-focused marketing and growth agency supporting hospitals, multi-specialty hospitals, clinics, and healthcare brands through strategic marketing audit, patient generation initiatives, communication automation, and patient retention services.
This Privacy Policy explains how we collect, use, process, store, disclose, transfer, and protect information collected through our website and during service delivery.
By accessing our website, submitting information, or engaging our services, you acknowledge and agree to this Privacy Policy.
1. Company Information
Company Name: MedGrowthEngine.ai
Registered Country: India
Registered Office: Ahmedabad, Gujarat, India
Email: [hello@medgrowthengine.ai](mailto:hello@medgrowthengine.ai)
Website: [https://medgrowthengine.ai/]
2. Scope of This Privacy Policy
This Privacy Policy applies to:
2.1 Visitors accessing our website
2.2 Individuals submitting enquiries or requesting consultations
2.3 Existing and prospective clients
2.4 Communications conducted through:
- Website forms
- CRM platforms
- Business communication channels
2.5 Delivery of marketing and growth services
This Privacy Policy does not apply to:
- Independent third-party websites
- Client-controlled systems
- Healthcare providers’ independent patient data practices
3. Information We Collect
3.1 Information You Provide
We may collect business and contact information including:
A. Identity Information
- Full name
- Business email address
- Phone number
- WhatsApp number
B. Organization Information
- Hospital or clinic name
- Country
- City
- Website URL
C. Commercial Information
- Marketing budget
- Growth objectives
- Existing marketing information
- Business requirements
- Information voluntarily shared through forms or consultations
3.2 Information Collected Automatically
When using our website, certain information may be collected automatically.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Website interaction data
- Referral information
- Session activity
- Traffic and analytics information
4. Cookies and Tracking Technologies
To improve website performance and understand visitor engagement, we use cookies and similar technologies.
These may include:
4.1 Analytics Tools
- Google Analytics
4.2 Advertising and Measurement Tools
- Meta Pixel
- LinkedIn Insight Tag
Cookies may be used to:
- Measure website performance
- Understand visitor interactions
- Optimize campaigns
- Analyze traffic sources
- Improve user experience
Users may manage cookie preferences through browser settings or website consent controls.
5. How We Use Information
Information collected may be used to:
5.1 Business Operations
- Respond to enquiries
- Schedule consultations
- Deliver services
- Support client communication
5.2 Marketing and Growth Activities
- Conduct marketing audit
- Evaluate growth opportunities
- Improve campaign performance
- Deliver generation initiatives
5.3 Communication Activities
- Send business communications
- Share service updates
- Send marketing emails
- Conduct sales outreach
- Send WhatsApp communications
5.4 Operational and Legal Purposes
- Improve website functionality
- Maintain records
- Prevent misuse
- Meet legal obligations
6. Healthcare Service Delivery and Client Data Access
As part of service delivery, clients may authorize access to business and operational systems.
Access is limited to services being delivered.
6.1 Marketing audit
Access may include:
- Marketing reports
- Advertising dashboards
- Campaign performance
- Revenue and ROI reporting
- CRM insights
6.2 Patient Generation Services
Access may include:
- Google Business Profile
- Website CMS
- Search Console
- Analytics platforms
- Social media accounts
6.3 Communication Automation
Access may include:
- Email engagement systems
- WhatsApp workflows
- Appointment communication processes
6.4 Patient Retention Services
Access may include:
- CRM platforms
- Follow-up records
- Retention insights
- Lifecycle communication information
7. Patient and Healthcare Information
MedGrowthEngine.ai is not a healthcare provider.
We do not intentionally collect or process:
- Clinical records
- Diagnosis information
- Treatment history
- Prescriptions
- Medical reports
- Clinical decision-making information
Where required for service delivery, limited operational information may be processed, including:
- Contact details
- Appointment-related interactions
- Communication preferences
- Engagement activity
Processing remains limited to authorized business purposes.
8. Legal Basis for Processing
Information may be processed based on:
8.1 Consent
8.2 Contractual necessity
8.3 Legitimate business interests
8.4 Client authorization
8.5 Applicable legal obligations
9. Marketing Communications
By submitting information through our website, users acknowledge that MedGrowthEngine.ai may contact them regarding:
- Enquiries
- Service updates
- Business discussions
- Marketing insights
- Promotional communication
- Email communication
- WhatsApp communication
Users may unsubscribe from promotional communications at any time.
10. Client Ownership of Data
10.1 Client accounts remain client-owned.
10.2 Access provided to MedGrowthEngine.ai remains limited to authorized use.
10.3 Service delivery does not transfer ownership of client information.
11. Sharing of Information
We do not sell personal information.
Information may be shared only where necessary with:
- Authorized internal personnel
- Communication providers
- Analytics providers
- Technology partners
- Legal authorities where required
Subcontractors and freelancers are not provided standard access to client information.
12. International Data Transfers
MedGrowthEngine.ai supports clients across multiple regions including:
- India
- UAE
- North America
Where necessary, information may be processed across jurisdictions.
Additional protections may include:
- NDA agreements
- Data Processing Agreements (DPA)
- HIPAA-related agreements were executed
12. Security Measures
We apply reasonable technical and operational safeguards including:
- Controlled access measures
- Encryption practices
- Restricted employee access
- Secure storage practices
- Internal confidentiality controls
- NDA obligations
No digital environment can guarantee complete security.
13. Data Retention
We retain information only for legitimate operational, contractual, and legal purposes.
Lead information may be retained only as long as reasonably necessary to:
- Evaluate enquiries
- Support onboarding
- Deliver requested information
- Meet legal requirements
14.2 Client Information
Client information may be removed, deleted, archived, or access-revoked following project completion unless retention is required for:
- Legal obligations
- Contractual obligations
- Security purposes
- Dispute resolution
14. Third-Party Platforms
Our services may integrate with third-party providers including:
- Analytics platforms
- Advertising platforms
- CRM systems
- Communication systems
- Automation tools
Examples include:
- Google Analytics
- Meta
- Zoho
- WhatsApp Business
- Brevo
- LinkedIn technologies
Third-party services operate under their own policies.
15. Your Rights
Subject to applicable law, individuals may request:
- Access
- Correction
- Deletion
- Withdrawal of consent
- Restriction of processing
- Marketing opt-out
Requests may be submitted to:
[hello@medgrowthengine.ai](mailto:hello@medgrowthengine.ai)
Identity verification may be required.
16. Children’s Privacy
Our website and services are intended for business use.
We do not knowingly collect information from individuals under 18 years of age.
If identified, reasonable removal measures may be applied.
17. HIPAA and Healthcare Compliance
Where contractually required, MedGrowthEngine.ai may support additional compliance obligations.
Unless separately agreed in writing:
- MedGrowthEngine.ai does not provide healthcare services.
- MedGrowthEngine.ai does not independently determine medical processing purposes.
- Healthcare organizations remain responsible for patient permissions and regulatory obligations.
18. Limitation of Liability
To the extent permitted under applicable law:
- We are not responsible for client misuse of systems.
- We are not responsible for failures of third-party platforms.
- Marketing performance outcomes cannot be guaranteed.
- Liability remains subject to applicable agreements.
19. Governing Law
This Privacy Policy shall be governed by the laws of India.
Disputes shall be subject to the exclusive jurisdiction of Ahmedabad, Gujarat.
20. Policy Updates
We may update this Privacy Policy periodically.
Updated versions become effective upon publication.
21. Contact Us
MedGrowthEngine.ai
Ahmedabad, Gujarat, India
Email: [hello@medgrowthengine.ai](mailto:hello@medgrowthengine.ai)